Cancellation & Refund Policy

Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

Refunds

M Soni Gold & Jewellery follows an Exchange Only policy. Therefore, refunds are generally not provided for normal product returns.

In exceptional circumstances where a refund is required or specifically approved, the refund will be processed through the applicable payment method or payment service provider, subject to verification and applicable terms.

Failed or Unsuccessful Payments

If an amount has been debited from the customer's bank account but the order is not successfully confirmed, the transaction will be verified. Any applicable refund for a failed transaction will be processed according to the payment gateway/banking process.

Refund Processing Time

Where a refund is approved, the actual time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

For cancellation or refund-related queries, please contact M Soni Gold & Jewellery through the Contact Us page.

M Soni Gold & Jewellery